The owner of the Online Store (hereinafter “Store”) and the seller of all items offered therein is LEO Sp. z o.o. with its registered office at Dobrzechów 446B, 38‑100 Strzyżów, Poland, tax identification number (NIP) PL8191677828, REGON 525216311, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Rzeszów, XII Commercial Division, under number 0001034126 (hereinafter “Seller”).

§ 1 PRELIMINARY PROVISIONS

1. These Terms and Conditions have been drawn up pursuant to Article 8 of the Act on the Provision of Electronic Services of 18 July 2002 (Journal of Laws 2020, item 344, as amended) and Article 12(1) of the Consumer Rights Act of 30 May 2014 (Journal of Laws 2024, item 1796, as amended). In matters not regulated herein Polish law shall apply provided that mandatory consumer‑protection provisions of the law of the country in which the Consumer has his or her habitual residence shall prevail where they offer broader protection (Art. 6 Rome I).
2. These Terms and Conditions are addressed to Consumers and Business Customers and set out the rules of using the Store and the procedure for concluding distance sales contracts via the Store.
   
3. The Consumer‑related provisions of these Terms and Conditions apply accordingly to a natural person concluding with the Seller a contract directly connected with that person’s business activity, where the circumstances show that the contract is not of a professional nature for that person (“entrepreneur with consumer rights”).
4. The United Nations Convention on Contracts for the International Sale of Goods (CISG, 1980) does not apply to contracts concluded through the Store.
5. The Terms and Conditions are available for download and printing in PDF format.

§ 2 DEFINITIONS

• Consumer – a natural person who buys goods from the Seller for purposes not directly connected with their business or professional activity.
• Customer – any entity purchasing via the Store.
• Business Customer – an individual, legal person or organisational unit without legal personality granted legal capacity by statute, acting in the course of its business or professional activity.
• Terms and Conditions – these Terms and Conditions of the Store.
  Order – the Customer’s declaration of intent submitted via the Order Form aimed directly at concluding a Sales Contract.
• Product – a movable item available in the Store that is the subject of a Sales Contract between the Customer and the Seller.
• Order Form – an interactive form enabling placement of an Order and specification of the contractual terms, including delivery and payment.
• Payment Form – a form enabling the Customer to review the Order, confirm it and make payment.
• Sales Contract – a contract of sale of a Product concluded between the Customer and the Seller via the Store.

§ 3 CONTACT

Registered address: LEO Sp. z o.o., Dobrzechów 446B, 38‑100 Strzyżów, Poland

E‑mail: info@drone-voyagers.com

Phone: +48 690 002 548 (Mon-Fri 08:00-16:00 CET)

§ 4 TECHNICAL REQUIREMENTS

To use the Store (including placing Orders and making payments) the following are required:

• an internet‑enabled end‑device with an up‑to‑date web browser;
• an active e‑mail account.

§ 5 GENERAL INFORMATION

1. Placing an Order does not require creating an Account. For Orders without registration, the Terms and Conditions must be accepted each time.
2. The Customer must provide the personal and address data necessary to fulfil and pay for the Order. The data are protected in accordance with the GDPR and the Polish Personal Data Protection Act of 10 May 2018.
3. The Store may change prices and withdraw Products from sale.
4. If a Product is unavailable despite being shown as available, the Seller may cancel the Order or extend lead time upon prior notice to the Customer.
5. To buy, the Customer selects Products, delivery and payment methods, provides recipient data and confirms by clicking “Buy and pay”.
6. Placing an Order obliges the Customer to pay and the Seller to deliver defect‑free goods.
7. Prices are shown in PLN, EUR or USD and include VAT. The Store is not liable for exchange‑rate fluctuations.
8. The total price consists of the Product price and any delivery costs, displayed during the Order process.
9. The Store is not liable for typographical or image errors and may correct them at any time.
10. Website content (trademarks, texts, images, layout, etc.) is protected by law. It is forbidden to reproduce or distribute such content beyond the limits permitted by applicable copyright exceptions (e.g. quotation or private use) without the Store’s prior written consent.
11. Content on the website constitutes an invitation to treat within the meaning of Article 71 of the Civil Code.
12. If an incorrect price is shown, the Store will notify the Customer and await approval; lack of approval within seven days cancels the Order.
13. The Store does not use automated price personalisation or behavioural profiling.

§ 6 DELIVERY, SHIPPING AND COSTS

1. The Seller ships within Poland, all EU member states and selected non‑European countries listed on the website.
2. Delivery is provided by carriers indicated on the website.
3. Delivery within the EU is free of charge.
4. For deliveries outside the EU, the Customer is responsible for customs, import taxes and similar charges unless the Seller has explicitly offered a Delivered Duty Paid (DDP) option at checkout.
5. For shipments outside Europe (EU + EFTA) delivery cost is quoted individually before checkout.
6. Total delivery time = preparation time (in the Product description) + carrier’s estimated time, counted from positive payment authorisation.
7. Upon dispatch the Customer receives an e‑mail confirmation and a tracking link if available.
8. Any payable delivery costs are shown before payment.
9. Invoices are sent electronically by default; a paper invoice can be enclosed on request.
10. The Customer is advised to inspect the parcel with the courier and draw up a damage report if necessary; absence of a report does not affect warranty rights.

§ 7 PAYMENT METHODS

1. The customer can use the following payment methods:
   • Payment cards: Visa, Mastercard.
   • Online transfer via the payment service provider.
   • Electronic wallets: Google Pay, Apple Pay.
   • BLIK.
   • Paypal.
2. Online payments are processed by mElements S.A.
3. All electronic payments are processed in accordance with the EU Revised Payment Services Directive (PSD2) and employ Strong Customer Authentication (SCA).

§ 8 PERFORMANCE OF THE SALES CONTRACT

1. All Products are new, free from defects and legally placed on the Polish market.
2. After an Order is placed the Seller e‑mails an acknowledgment (not acceptance). Once the Seller confirms acceptance, the Sales Contract is concluded.
3. Order lead time is counted from positive payment authorisation and is stated in each Product description.
4. If fulfilment proves impossible, the Seller may offer substitute Products only with the Customer’s express consent; silence shall not be deemed acceptance; the Customer may accept or withdraw from the contract.
5. If payment is not made and the Customer is unreachable, the Order is cancelled after three calendar days.

§ 9 RIGHT OF WITHDRAWAL

1. A Consumer may withdraw from a distance Sales Contract within 14 days (30 days for deliveries to the United Kingdom or Switzerland) of receipt of the Product without giving any reason.
2. For contracts with non‑Consumer Customers, the Seller’s statutory warranty may be excluded under Article 558(1) of the Civil Code; this exclusion does not apply to entrepreneurs with consumer rights and is ineffective if the Seller fraudulently concealed the defect.
3. To withdraw, the Consumer shall send a withdrawal form (template attached) to the Seller’s address or info@drone-voyagers.com before the 14‑day period expires.
4. Upon withdrawal the contract is deemed not concluded.
5. Within 14 days of receiving the withdrawal statement and the returned Product, the Seller will refund all payments, including the cheapest offered delivery cost where applicable, using the same payment method unless agreed otherwise at no cost to the Consumer. The Product must be returned within 14 days of the withdrawal statement.
6. Return the Product in its original packaging with all contents and a copy of the proof of purchase; a corrective invoice will be e‑mailed.
7. Returned Products must be unaltered, properly packed and show no signs of use beyond what is necessary to establish their nature, characteristics and functioning.
8. Return address: LEO Sp. z o.o., Dobrzechów 446B, 38‑100 Strzyżów, Poland.
9. The Customer bears the direct cost of return.
10. The right of withdrawal does not apply to non‑prefabricated or personalised items made to the Consumer’s specification.

§ 10 COMPLAINTS REGARDING ELECTRONIC SERVICES

1. The Seller strives to ensure proper functioning of the Store and will remedy any reported irregularities without undue delay.
2. Irregularities or interruptions should be reported via e‑mail to: info@drone-voyagers.com
3. A complaint should state the type and date of the irregularity. The Seller will respond within 14 days.
4. Pursuant to Regulation (EU) 2022/2065 (Digital Services Act) Users may submit notices of illegal content via the above e‑mail; the Seller will process such notices without undue delay.

§ 11 COMPLAINTS AND WARRANTY

1. The Sales Contract covers new Products.
2. The Seller is liable for any lack of conformity that becomes apparent within two years of delivery. For Consumers a lack of conformity discovered within 12 months is presumed to have existed at delivery unless proven otherwise.
3. Complaints may be submitted:
   in writing to LEO Sp. z o.o., Dobrzechów 446B, 38‑100 Strzyżów, Poland;
   by e‑mail to: info@drone-voyagers.com
4. If damage is found, photograph the Product, describe the damage and e‑mail the photos and description to the Seller.
5. Before returning a Product it is recommended to contact the Seller to agree the return method; lack of prior agreement does not deprive the Consumer of rights. Products must be properly packed; the Seller may refuse complaints for items damaged due to improper return packaging.
6. Complaints are handled in accordance with the Consumer Rights Act of 30 May 2014.
7. The Seller will address the complaint promptly and in any event within 14 days; failure to respond within that time means the Seller accepts the claim.
8. Under the warranty the Consumer may demand repair, replacement, price reduction, or – if the defect is material – rescission. The Seller may refuse the requested remedy if impossible or excessively costly relative to an alternative.
9. If a Product carries a commercial guarantee, its terms are supplied with the Product.
10. Return address for complained goods: LEO Sp. z o.o., Dobrzechów 446B, 38‑100 Strzyżów, Poland.

§ 12 FINAL PROVISIONS

1. Nothing in these Terms and Conditions limits the Consumer’s statutory rights. In case of doubt the Civil Code and Consumer Rights Act prevail.
2. Information on out‑of‑court complaint and redress mechanisms is available from local consumer ombudsmen, consumer organisations, Trade Inspection authorities and on the website of the Polish Office of Competition and Consumer Protection (UOKiK).
3. Examples of out‑of‑court redress options: (a) recourse to a permanent consumer arbitration court; (b) mediation by a regional Trade Inspection inspector; (c) free assistance from a municipal or district consumer ombudsman or a consumer organisation such as the Consumer Federation or Polish Consumers’ Association.
4. In the event of a dispute, Consumers may make use of out‑of‑court alternative dispute‑resolution (ADR) procedures available in their country of residence (e.g. consumer ombudsman or trade‑inspection mediation). Detailed contact information for national ADR entities in the EU is available at https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_en. UK Consumers may access UK ADR schemes – details at https://www.tradingstandards.uk.

§ 13 REVIEWS AND COMMENTS

1. Customers may post a single review for each purchased Product describing its advantages, disadvantages, functionality and user experience.
2. The review content must comply with law and good manners and may not infringe third‑party rights.
3. Reviews may not: include profanity, incite violence or hatred, promote racism, contain offensive language, disclose third‑party personal data, violate intellectual‑property rights, constitute unfair competition, promote competing products or contain links to external sites.
4. The author is responsible for the content of their review.
5. The Seller does not edit reviews but may remove those violating these rules.
6. Reviews may be used, published, reproduced and disseminated by the Seller free of charge.
7. The Seller may disable or hide reviews for selected Products.
8. The Seller does not verify whether reviews come from purchasers of the Product.

§ 14 PERSONAL DATA

1. The Seller is the controller of Customers’ personal data collected via the Store.
2. Data are processed to perform the Sales Contract and, with consent, for marketing purposes.
3. Data recipients may include: carriers (for delivery) and payment service providers (for electronic or card payments).
   • Data are processed to perform the Sales Contract and, with consent, for marketing purposes.
   • Data recipients may include: carriers (for delivery) and payment service providers (for electronic or card payments).
4. The Customer has the right to access and correct their data.
5. Providing data is voluntary but necessary to conclude a Sales Contract.
6. California residents have additional rights under the California Consumer Privacy Act (CCPA).
7. Detailed information is available in the Store’s Privacy Policy: https://drone-voyagers.com/en/privacy-policy/

§ 15 EXPORT COMPLIANCE

1. The Customer agrees to comply with all applicable export‑control and sanctions laws, including EU and US regulations.

2. The Products may not be sold, exported, re‑exported or transferred to any destination or end‑user subject to embargoes or sanctions.

§ 16 GOVERNING LAW & DISPUTE RESOLUTION

1. These Terms shall be governed by the laws of Poland, without prejudice to mandatory consumer protections of the Customer’s habitual residence.
2. Any dispute may be submitted to the competent common court of the Consumer’s domicile. Business Customers agree to the exclusive jurisdiction of the courts in Rzeszów (Poland).
3. Nothing in this clause deprives Consumers of rights to seek redress in their home jurisdiction under mandatory law.

§ 17 PRODUCT USE AND MAINTENANCE GUIDELINES

The substrate used for printing a photo is Dibond®, a lightweight, rigid, and durable panel made of aluminum and composite materials. The print is produced using the DeePrint technique, which allows us to reproduce the textures and reliefs of any area captured in the frame. The paints, inks, and pigments used in the print are durable and strong, but they are not immune to maintenance procedures or weather conditions. Adhering to our guidelines will ensure that you can enjoy their beauty for as long as possible.

Usage guidelines:

• The prints are intended for indoor use and should not be placed permanently outdoors, as they are sensitive to weather conditions.
• Prints should be hung on interior walls at optimal humidity levels between 40% and 70%, and at temperatures between 15°C and 30°C.
• Prints must be mounted on walls that are perpendicular to the floor. Do not hang prints on slanted walls or ceilings.
• When hanging a print, always ensure that it is stable to reduce the risk of falling. External factors, such as vibrations, can loosen the mounting and cause the print to fall.
• Do not add extra weight to the print or place any heavy objects on it. Do not press on the center of the print against the mounted surface.
• Due to their dimensions, prints must be mounted only on a stable and sturdy substrate.
• Avoid mounting prints too close to radiators or other heat sources.
• Avoid prolonged exposure to moisture and water.
• Because of the variety of computer screens, a slight color difference between the actual print and its online visualization is normal.
• When planning the installation of prints, choose locations from which they can be viewed from at least 1 meter away for the best visual effect.
• If a print becomes damaged, do not attempt to repair it yourself. Contact us first.
• When moving a print, wrap it in protective material to avoid damage.
• If using decorative lighting near the prints, choose lamps that do not emit excessive heat.
• Avoid mounting a print in a location exposed to direct sunlight.

Maintenance and Cleaning

• Do not use products containing organic solvents, detergents, cleaning fluids, or soap to clean the surface of the prints.
• Never clean the print’s surface with alcohol, gasoline, acetone, ammonia, or abrasive cleaners. Any chemicals may react with the pigments and paints, causing damage to the print.
• If dust appears on the print’s surface, gently wipe it with a dusting brush, a soft cotton cloth, or microfiber. Clean gently, without rubbing or applying pressure.
• Pay special attention to areas of the print with high texture so as not to catch the cloth on the relief.
• Never use cleaning sponges with rough surfaces, hard pumice stones, sandpaper, sharp tools, or a vacuum cleaner.
• Do not test the print’s adhesion by scratching it with a fingernail or any sharp object, as this may scratch or destroy the print.
• Exercise extra caution when cleaning the area where the print meets the frame.
• During use, small cracks of varying width and depth may appear in the wooden frame. This is natural behavior of wood, which is hygroscopic and adjusts its moisture content to its environment.
• Wooden frames are sensitive to rapid temperature changes, prolonged UV exposure, and frequent humidity fluctuations.
• The wooden frame will change color over time due to light exposure; this is a natural characteristic.
• Dust the frame with a dry cotton cloth or duster.
• If you wish to use a damp cloth to wipe the frame, first test the reaction of the wood on a small, inconspicuous area.
• Do not use detergents or solvent-based products to wash the frame.